Refund & Returns Policy — No Return Required (Full Refund + Keep Item)
We have updated our policy to provide a simpler and more convenient customer experience. Please read the full details below.
1. Summary
We do not accept returns. If your order arrives damaged, incorrect, or has a valid manufacturing defect, we will issue a full refund and you may keep the item.
Refunds are not available for reasons such as selecting the wrong size, change of mind, or personal preference.
2. Claim Period
All claims for damaged, incorrect, or defective items must be submitted within 30 days from the delivery date.
3. Required Evidence
To process your claim, please provide the following:
- Clear photos or videos showing the issue
- Your order number
- A brief description of the problem
4. Full Refund Process (No Return Needed)
Once our support team reviews and approves your claim:
- A full refund will be issued to your original payment method
- Refunds are typically completed within 7–14 business days
- You do not need to send the item back — you may keep the product
5. Non-Eligible Cases
The following situations are not eligible for a refund:
- Wrong size chosen by the customer
- Change of mind or personal preference
- Damage occurring after use or washing
- Issues unrelated to manufacturing defects or shipping errors
6. How to Submit a Claim
Please contact our support team via email:
Subject: Refund Claim — [Order Number]
7. Important Legal Note
This policy is offered in addition to any consumer rights protected under applicable law. If a product is legally considered defective, customers may still be entitled to remedies according to local consumer protection regulations.
Last updated: [Insert Date]